Return & Refund Policy

Last Updated: August 4, 2026

At AvixoMart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Personal care and beauty products that have been opened or used.

• Customized or personalized items.

• Gift cards.

• Clearance or final sale items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item. We will review your request and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Your refund will be issued to your original payment method.

• Refunds typically take 5–10 business days, depending on your bank or payment provider.

Return Shipping

• If the return is due to our error (wrong or damaged item), we will cover the return shipping cost.

• If the return is due to a change of mind, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled only before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team through the contact form on our website or by email.

Thank you for shopping with AvixoMart.